Will the Initial Cleaning Take Longer Than the Ones That Follow?

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Yes, the initial cleaning WILL take longer than the subsequent visits. This is because we focus on deep cleaning and addressing all areas that may require extra attention. Once we establish a clean baseline, future cleanings can be completed more efficiently. Most of our clients prefer to schedule regular cleanings, whether it be weekly, bi-weekly or monthly. Bi-weekly and every 4 weeks are our most popular recurring services. Having recurring services helps us maintain your home beautifully and keeps the time length and costs down for you. If you’d like to use our cleaning services more sporadically, each visit will take longer than if you were to have us come regularly. The more time between appointments, the more buildup there is. If you have any specific concerns, feel free to let us know!

 

How Long Do Regular Cleanings Take?

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For our regular cleaning services, the time taken can vary depending on the size of your space and the level of cleaning required. Typically, a standard cleaning for an average-sized home takes between 1.5 to 3 hours. When you set up your initial cleaning, we will provide you with a ballpark estimate of how long a regular cleaning will take. Then, once we have provided the initial cleaning, we will have a much better idea of how long a regular cleaning will take. If you have specific needs or requests, feel free to discuss them with us so we can provide a more accurate estimate!

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Are Pets at Home Ok?

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Absolutely! Pets are welcome in homes we clean. We understand that they are part of the family, and our team is trained to work around them safely and respectfully. We love all pets, but you know your pets better than we do! If your pet is comfortable being around new people, especially those making noises – vacuum – mopping, etc – then having the pet at home is completely fine with us. To ensure that everyone is safe and comfortable, we do recommend that the animal be in a crate or a separate room for the duration of the job. If a pet is not comfortable around new people or noises, we ask that the pet be contained in a manner in which they will not be able to interact with the cleaners. B-Squared only hires cleaners who are comfortable with pets, but if a pet is acting in a threatening manner to our cleaners, they are trained to leave the home immediately until we can reach you to discuss future cleaning options. 

Please Note: We do NOT walk, feed or clean up urine or feces left from animals.

 

Do You Change Linens or Do Laundry?​

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Regardless of linen changes – beds will always be made. If you would like to leave fresh linens on the bed and you request us to change them, we will surely take care of that for you! If you do not have a spare set of linens to use, we can launder them also, just make sure to let us know! Additional laundry can be done as well but you must communicate this with us in advance to ensure that we have accounted for enough time to complete the task. 

 

Do I Need to Be Home for the Cleaning?

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No, only if you would like to be. Upon booking, we will ask you if you will be home or how we will be able to enter the home if you plan to not be there. For the initial cleaning, most of our clients prefer to be home to show the cleaners around and explain any areas to give special attention, and explain any areas we can avoid. The majority of our regular clients trust our insured house cleaning professionals with a spare key or a key code to enter the home. 

 

How Does Booking Work?

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Once you fill out our contact form, we will contact you within 24 hours. We will clarify any details needed at this time. Once you book your cleaning, you will receive a confirmation email. That’s it, now you can get back to the more exciting things in life!

 

What If I Want Something Done That’s Not on Your Checklist?

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We are always open to requests! Please don’t hesitate to ask; we pride ourselves on being accommodating! As long as B-Squared is able to complete the task (have the right tools and training), we would gladly add extra tasks to your cleaning! We request 48 hours notice prior to the visit to ensure we can allot any additional time needed. Being flexible and accommodating is how we became the leading cleaning company in San Angelo.

 

What If I Just Want to Book a Few Hours of Cleaning With You?

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Absolutely! We have plenty of clients that request a certain amount of hours to stick within their budget. We charge hourly, and will discuss a priority list for your visit to ensure we hit those main areas in the time we have! We have a 3 hour minimum. 

 

How Does Payment Work?

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After the cleaning, we will send an invoice to you via email, which is due upon receipt. You can pay with a debit/credit card or check after your service. Please note that any lack of payment from prior cleanings will prevent us from being able to provide services in the future, once your bills are paid we will be happy to return. If there is a history of continual late payments, payment prior to cleaning may be required. We do require a debit/credit card to be on file with our office if possible – this will never be charged unless your invoice goes unpaid 7 days after service. 

 

What if I need to cancel my appointment?

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We understand that things come up and life happens, and sometimes you need to cancel. In order to help prevent any last minute cancellations, you will receive reminder emails and text notifications prior to your cleaning. B-Squared does require a 48-hour notice for cancellation – email or voicemail are acceptable and all messages are time stamped for accuracy. At the time of cancellation, we will go over a time that works best to reschedule your cleaning. If you are unable to provide 48-hour notice you will be charged 25% of your cleaning. Any same day cancellations will be charged 50% of the cleaning.

 

What If Something Is Broken or Damaged During the Cleaning?

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B-Squared only hires cleaners who have integrity. That means, we shine a spotlight on an issue, rather than sweeping it under the rug. If anything is broken or damaged, our staff are trained to photograph it and report it immediately, without being reprimanded. Each cleaner is careful and respectful of your space, but we are all human and accidents do happen. Once the damage is reported to the office, we will contact you to discuss a quick and fair resolution. We will do our best to repair or replace an item that is broken. If you have any irreplaceable items we ask that you put these away or in a safe spot to ensure it’s safe keeping. Please communicate any concerns you may have during booking. Please note, we do not replace or repair items that had existing damage or were improperly installed.

 

Do Your Housecleaners Accept Tips?

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Tips are never expected, but are greatly appreciated, and accepted. Most clients prefer to tip a little at the end of each cleaning, but some prefer to provide a large tip at the end of the year. We love hearing that our work is appreciated and if you’d like to leave a review on our Facebook page, we’d greatly appreciate that! 

 

How Often Can You Provide Service?

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We can provide services as often as you would like. B-Squared Cleaners is happy to provide services weekly, biweekly, monthly or sporadically. Some clients request cleaning services for special events or move in and move out services. As the leading cleaning company in San Angelo we are happy to work on a no-contract basis, which means that you can update or change your service schedule to accommodate your needs or budget as they change.

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How Do You Sanitize the Cleaning Equipment in-between houses?

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Here at B-Squared, we ALWAYS use different cleaning supplies (Cleanings rags, mops, scrub brushes, etc.) for each house cleaning. All of our supplies are washed and cleaned after each house to insure your house is getting the best clean possible. Unfortunately, most cleaning businesses use the same cleaning supplies to cut down on costs and time which we find absolutely unacceptable. We will never transfer someone else's germs, pet hair, or anything else from their home to your home.